Support : +91-8302423890 (Whatsapp Only), support@loomkins.com ; Clothes can be exchanged within 7 days through Whatsapp text. We pay for return courier, no extra cost to our customers.

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Refund policy

Last Updated: 5th October 2025

We take pride in the quality of every Loomkins product.

1. Returns & Exchanges

Apparel: Eligible within 7 days if unused, unwashed, with tags intact.
Toys: Not eligible due to hygiene and safety reasons.
Sale items: Non-returnable and non-refundable.

2. Process

Email support@loomkins.com within 7 days of delivery.
Include order number, reason, and images (if relevant).
Our team will review and arrange pickup if approved.

3. Refunds

Approved refunds are processed within 7–10 business days to the original payment method.

4. Damaged or Incorrect Items

Notify us within 48 hours with photos for a free replacement.

5. Non-Returnable Items

All plush toys and accessories are non-returnable and non-refundable for hygiene reasons.

Refund policy